Frequently Asked Questions

• What is a tracking number or ID? A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. At Bella Vista Bottega, we provide your tracking number via email at the moment of order fulfillment. Please check your order fulfillment email for the tracking number or ID. If you cannot find it, please contact our customer support team.
• When do tracking events appear? Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our carrier's facility, a tracking event will appear.
• What if my tracking ID is not working? Please make sure you entered the correct tracking number in the correct format: Check for a minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space, and semicolon are understood as separators between several tracking IDs. If your tracking ID is not working, please contact our customer support team.
• What if I don't have a tracking number? If you do not have a tracking number, please check your order fulfillment email, as we provide the tracking number at the moment of order fulfillment. If you still cannot find it, contact our customer support team. If you have other shipping reference numbers, they may work using the shipment tracking systems of the specific carrier in charge of the shipment.