Refund policy

 

Bellavista Bottega Refund and Cancellation Policy

 

Effective Date: 10/01/2025 (MM/DD/YYYY)

Bellavista Bottega is committed to providing authentic, high-quality Italian food products sourced directly from trusted artisans and farmers. Due to the perishable and consumable nature of these products, returns are not accepted. This policy outlines the conditions under which refunds or credits may be issued, and the terms for order cancellations and subscriptions.

1. No Returns

For health, safety, and quality control reasons, food products cannot be returned once shipped. All sales are considered final except under the conditions specified below.

2. Damaged or Defective Items

f products arrive damaged or defective, customers may request a refund or store credit for the affected items.

Requirements:

  • Customers must notify info@bellavistabottega.com within 48 hours of delivery.

  • Requests must include the order number, a description of the issue, and clear photographic evidence of the damaged item(s) and packaging.

  • Claims submitted after the 48-hour window may not be eligible.

Limitations:

  • Refunds will apply only to the affected items.

  • Shipping costs are non-refundable unless the entire order is impacted.

  • Replacements are not offered; compensation is limited to refunds or credits.

3. Authenticity Guarantee

Every product shipped by Bellavista Bottega is 100% Italian. If a product is found not to meet this standard, customers should contact info@bellavistabottega.com. Following review, appropriate remedies may include a refund or store credit.

4. Order Cancellations

Orders may be canceled only prior to shipment.

Process:

  • To request cancellation, customers must email info@bellavistabottega.com with their order number and “Cancellation Request” in the subject line.

  • If the order has not shipped, a full refund will be issued.

  • Orders that have already received shipping confirmation are not eligible for cancellation or refund.

5. Subscription Services

Regular Subscriptions

  • Customers may cancel up to 24 hours before the next billing date.

  • If a subscription has already renewed, refunds may not apply.

Delivery Box Subscriptions

  • A minimum commitment of three (3) billing cycles is required, regardless of frequency (e.g., monthly, every 45 days).

  • After three billing cycles are completed, the subscription may be canceled at any time.

  • Shipments already dispatched, including those beyond the minimum commitment, are non-refundable.

6. Exclusions

Refunds or credits will not be issued in the following cases:

  • Requests made after the specified timeframes.

  • Products opened, consumed, or tampered with (except in cases of damage or defect).

  • Orders delayed due to carrier or customs issues outside Bellavista Bottega’s control.

  • Orders undeliverable due to incorrect or incomplete customer information.

  • Claims for damage submitted without photographic documentation.

7. Contact Information

For refund claims, cancellations, or other inquiries, please contact:

Email: info@bellavistabottega.com

Response Time: 1–2 business days

8. Policy Summary

  • No returns are accepted for food items.

  • Refunds or credits may be issued for damaged, defective, or non-compliant items reported within 48 hours.

  • Orders can only be canceled prior to shipment.

  • Subscriptions require a minimum of three billing cycles before cancellation is permitted.

This policy constitutes the official Refund and Cancellation Policy of Bellavista Bottega. By placing an order, customers agree to these terms.